Terms and Conditions
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Terms and Conditions and Refund Policy
Terms of Use, Sale and Exchange
Last updated: October 2026
Welcome to BOHO.K. By using boho-k.com or placing an order, you agree to the terms and conditions and the refund and exchange policy on this page. Please read them carefully.
1. About Us
BOHO.K is an online fashion store offering women’s clothing and accessories. Our contact details are listed on the Contact Us page.
2. Products and Pricing
- All prices are shown in Pakistani Rupees (PKR) and may change without notice.
- We try to display colours and details as accurately as possible, but slight differences may occur due to screen settings and photography.
- We reserve the right to correct pricing or description errors and to cancel orders affected by them, with a full refund.
3. Orders
Placing an order is an offer to buy. An order is confirmed only when we send you a confirmation. We may decline or cancel an order, for example due to stock availability, pricing errors or suspected fraud.
4. Payment
We accept Cash on Delivery, Easypaisa, JazzCash and debit or credit cards. Online payments are processed securely by our payment partners; we do not store your card details.
5. Shipping and Delivery
Delivery is subject to our Shipping Policy. Delivery dates are estimates, not guarantees.
6. Exchanges and Refunds
Exchanges and refunds are governed by the Refund and Exchange Policy in section 16 below.
7. Right to Cancel Orders
We may cancel an order for reasons such as out-of-stock items, pricing or technical errors, a declined payment, inability to verify the order, non-serviceable areas or suspected fraud. If you have already paid, you will be refunded as described in the Refund and Exchange Policy below.
8. Authenticity
Please place orders only through boho-k.com. BOHO.K is not responsible for items purchased from unauthorised sellers or social media pages.
9. Your Account
If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please provide accurate information.
10. Intellectual Property
All content on this website, including logos, text, images and designs, belongs to BOHO.K and may not be copied, reproduced or used without our written permission.
11. Limitation of Liability
To the fullest extent permitted by law, BOHO.K is not liable for indirect or consequential losses arising from the use of this website or our products. Nothing in these terms limits your statutory rights.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
13. Governing Law
These terms are governed by the laws of Pakistan.
14. Changes to These Terms
We may update these terms from time to time. The latest version is always available on this page.
15. Contact Us
For any question about these terms, please visit our Contact Us page.
Email: support@boho-k.comPhone: +92 334 2087495
Instagram: @bohodotK #BeBoho
16. Refund and Exchange Policy
To ensure a smooth shopping experience, please review our refund and exchange policy before placing your order.
Exchange Window
Exchange requests must be made within 7 days of delivery.
No Cash Refunds for Change of Mind
We do not offer cash refunds for change-of-mind purchases. Items can be exchanged for any other available item, subject to stock availability.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, incorrect or significantly misrepresented item, please contact us within 48 hours of delivery with clear photographs or an unboxing video, if available.
Product Condition
Items must be unused, unworn and unwashed, and returned with their original packaging, tags and accessories.
Size and Item Exchange
Size exchanges and exchanges for other articles are subject to availability. Any price difference for a higher-priced item must be paid by the customer.
Delivery Charges
For change-of-mind exchanges, shipping charges may apply. We will cover reasonable return shipping costs for verified damaged, defective or incorrect items.
COD Orders
The same exchange policy applies to Cash on Delivery orders. Approved refunds for eligible defective or incorrect items, where applicable, will be processed through a mutually agreed bank account, Raast or another supported payment method.
Order Cancellation
Orders can be cancelled before dispatch by contacting customer support. Once dispatched, cancellation requests will be handled under our exchange policy.
COD Refusals
Repeated unjustified refusals or false orders may result in additional order verification or restrictions on future COD orders.
How to Request an Exchange
Contact our customer support team with your order number, registered phone number, reason for exchange and relevant photographs. Our team will guide you through the process. You can reach us through our Contact Us page.
Customer Protection
We never ask for your banking PIN, OTP or password. This policy does not limit any mandatory consumer rights under applicable law.
Thank you for supporting our homegrown Pakistani brand. Your trust means everything to us!
